Privacy

glu.tv is two things that want very different amounts of data. The directory of films collects very little. glu studio, where you sign in and make things with AI, has to keep more, so it gets most of this page. There are no ads and we don't sell your data.

Who this covers

"We" means ykeo pty ltd, the Australian company that runs glu.tv and glu studio. Privacy questions, requests about your information and complaints go through the contact form: choose "Privacy or my data".

Traffic: Google Analytics 4

We run GA4 to see whether anyone's watching, and what they watch. It runs on the glu.tv directory and on the public glu studio pages (the glu studio landing page and the model comparisons), with the same cookie choice. The studio you sign in to doesn't load it, and a model comparison you open while signed in leaves it out. When it loads, your browser connects to Google, so Google receives your IP address. GA4 uses it to work out your rough location and, by Google's account, doesn't store it.

GA4 is the only analytics that uses cookies on the directory. Outside the EU, UK and Switzerland, we also use Cloudflare Web Analytics, which uses no cookies, to measure visits and page speed. When we ask about cookies, we also keep an anonymous daily count of how many visitors were asked and what they chose, with no cookie or identifier and without storing anything on your device.

There are no ad pixels, nothing that follows you around other websites, and Google signals (the setting that links analytics to Google accounts for advertising) is off. None of it gets sold. We don't respond to Do Not Track signals.

Films, Shorts and thumbnails

Films play in YouTube's own player, in its privacy-enhanced mode, which cuts down the tracking YouTube would otherwise do. It doesn't switch tracking off altogether. The player loads only when you press play. Shorts play in the official players of YouTube, TikTok and Instagram, which load when you open a Short, along with the Shorts next to it. Once a video loads or plays, or if you're signed in to that platform, its own privacy policy applies to what it collects, which may include cookies and similar identifiers as well as your IP address and device details. We don't see what these platforms collect and we don't store it.

Film and Short covers load from the platforms' own servers (YouTube, TikTok and Instagram) as you browse, so they receive your IP address and browser details. We get nothing back from them.

The contact form

Use the form and we get what you typed into it: your name, your email, the reason you picked, your message, and the YouTube link and tools if you're submitting a film, plus anything else you include, such as links to your channels. It goes to our inbox, which is run by Google, and we keep it for up to 24 months. We use it to reply to you, not to add you to a list. If you submit a film, we also keep your name, email, country and message with the film's record. Cloudflare Turnstile checks you're not a bot, which sends Cloudflare details about your browser and visit, and an email delivery service carries your message to our inbox.

The Reel: a weekly email

The Reel is a free weekly email listing new films in the genres you pick, for people 18 or older. It's run by ykeo pty ltd and is separate from glu studio. You give us your first name, email address and genres, and nothing goes out until you confirm by email. We send it because you agreed to, and you can withdraw that at any time.

We keep your details and a record of your consent, including your country, which we work out when you sign up. For each Reel we send you, we record when it was sent and whether it was delivered. Each email carries a small tracking image that shows whether, and when, you opened it, and we record which links in it you click, and when. Some mail apps load the image on their own, so an open doesn't always mean you read the email. We use these counts to see which films people watch and to improve the Reel. If you don't confirm, we delete the request after 48 hours. If you unsubscribe, we delete your details and your send, open and click history after 24 months, keeping only what stops us emailing you again. An email delivery service and a bot check on the sign-up form handle your details on our behalf. Every Reel has a link to change your genres or unsubscribe, and you can use the contact form to see or delete what we hold.

Bookmark my place: a link back to where you stopped

Every series episode page has a "Bookmark my place" button. Press it while you watch and we email you one link that starts that episode at the second you stopped. You give us your first name and email address. The first time, and again from each new browser, we email you to confirm your address first, and nothing else is sent until you click. We send it because you asked, and it is not the Reel: your address is never added to the Reel or to any other list.

What we keep: your first name and email address, a record of what you agreed to (the wording you saw and its date, and your country, which we work out when you first ask), and for each bookmark the episode, the time you stopped and when we emailed it. For each email we also record whether it was delivered, whether and when you opened it (each email carries a small tracking image, and some mail apps load it on their own, so an open doesn't always mean you read it), which link you clicked, and when. If you start the episode from that link, we record that you did. We use these counts to see whether bookmarks bring people back to the series. An email delivery service and a bot check on the form handle your details on our behalf.

Once you confirm, your browser keeps one cookie so the next bookmark from that browser goes straight to you (see Cookies and browser storage below). Without it, we confirm again, which stops anyone sending bookmarks to an address that isn't theirs. If you don't confirm, we delete the request after 48 hours. We delete your details and everything above 12 months after your last bookmark, and 30 days after a bounce or complaint, keeping only what stops us emailing that address again. Use the contact form to see or delete what we hold, at any time.

glu studio: what we hold

glu studio is invite-only while it's in beta. You sign in with Google, Discord or an emailed link, and from then on the studio keeps a record of you and of what you make. Most of it is visible under My account, and you can download anything you made from Creations.

We use this to run your account, make and store what you create, keep credits straight, keep the studio secure and within its limits, answer you, and improve the studio, including by looking at how it is used (prompts and settings). We don't sell it.

AI generation and our AI provider

The images, video and voice in glu studio are made by AI models that our AI provider runs in Singapore. When you start a job, we send our AI provider what the job needs: your prompt and settings, any photos, video, audio or documents you attached, and for a product ad the text the script is written from.

So your content leaves Australia. Our AI provider handles it under its own terms and privacy policy, and its automated content checks can refuse a request. We use only that provider's Singapore service, and you can ask us through the contact form how long it keeps inputs and outputs. Under the Australian Privacy Principles (APP 8) we have to take reasonable steps to make sure an overseas recipient handles your information properly, and in most cases we stay accountable if it doesn't. If you'd rather not send something to our AI provider, don't put it in a job.

When you ask glu studio to plan a film from a description, we send what you typed to a second AI provider in the United States. It writes the film's title, settings and scenes. It doesn't get your photos, video or audio. If you'd rather not send a description there, choose to set your film up by hand.

Voice cloning

To use your own voice for a voiceover, you record or upload a short sample and tick a box saying it's your voice, or that the speaker has agreed. We store the recording in your files and send it to our AI provider to create a voice that only speaks lines you type. We keep a record of your consent: your account, the time and the version of the wording. A voice can be a biometric identifier, which the Privacy Act treats as sensitive information, so we only do this with your consent. Deleting a voice removes it from our AI provider and from our records. The original recording stays in your files until you delete that too.

Where your files live

Everything you upload, and everything glu studio makes for you, is stored with our hosting provider, Cloudflare. Each file has a long random address. Nobody can guess it, but anyone who has the address can open the file, because the address is the key, not a password. Share links work the same way, so share them only with people you're happy to have the file.

Who else receives data

Each of them handles data under its own privacy policy. Beyond this we share nothing, except where the law requires us to hand something over.

Where your data goes

Your data goes to Singapore (our AI provider), to the United States (our film planning AI provider) and to other countries where the companies in the table above operate. Cloudflare runs a global network, so your data may be handled in many countries. We are reviewing the safeguards for these transfers.

Cookies and browser storage

If you add glu.tv to your home screen, your device keeps copies of the site's pages so they open quickly. They hold no account details and don't track you. None of this is used for advertising or to follow you across other sites. The analytics cookies listed under Traffic are separate and follow your choice.

Emails

We email you what is needed to run your account, such as sign-in links, invites and replies, and notifications about your own account that you've switched on. We send marketing email (news, tips, new skills) only if you tick the box when you sign up or switch it on under My account, Notifications; the box is not ticked for you. Every marketing message will carry an unsubscribe link. Our emails carry a small tracking image that shows whether they were opened, and studio emails record whether links in them are clicked. The Reel is separate and described under The Reel: a weekly email.

Our team chat gets a notice when you join the waitlist, sign in, ask for credits or leave a rating, including your name and anything you wrote. Your email, location and IP address aren't sent.

Credits and payments

During the beta we add credits to accounts ourselves, and nothing is sold, so we hold no payment details. Before credit packs open we'll update this page to name the payment provider and say what it receives. We'll keep the credit records, and for purchases the records that tax law requires us to keep.

How long we keep things

If the law requires it, or there's a legal dispute, we can pause a deletion or an account erasure. Links you've already shared keep working until you remove them.

Age

glu studio is for people 18 or older, and you confirm that when you first sign in. We don't check ID. If we find an account belongs to someone under 18, we'll close it. The directory isn't aimed at children either.

Your rights

We handle personal information in line with the Australian Privacy Principles, whether or not the Privacy Act strictly applies to a business our size. You can ask what we hold about you, ask us to correct it, and ask us to delete it. In glu studio, My account, Privacy and data lets you download your profile, creations and files and delete your account yourself. Otherwise use the contact form and we aim to reply within 30 days. If you're unhappy with how we've handled your information, tell us first. If we haven't sorted it out, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

If you're visiting from the EU, the UK or Switzerland, you can change your analytics choice with "Cookie settings" at the foot of any page. The GDPR and UK GDPR also give you the right to access, correct, erase, restrict and move your data, to object to how we use it, to withdraw consent, and to complain to your local data protection authority (in the UK, the Information Commissioner's Office).

Changes to this page

When this page changes in a way that matters, we'll update the date at the top and tell glu studio members and Reel subscribers.